Refund and Returns Policy

Notice:

We follow a Closed Box Delivery Policy to ensure product authenticity and safety.

• Reporting Period & Verification: If you receive a damaged, defective, or incorrect product, please report it within 3 days by providing a clear unboxing/packaging video along with relevant photo/video proof.
• Verification & Approval: All return and exchange requests are subject to verification and approval.
• Eligibility Criteria: Used, opened, clearance sale, or customer-damaged products are not eligible for return or exchange.
• Non-Refundable Items: Swatches/used products and liquid, semi-liquid, or clearance sale products are not eligible for exchange or refund.
• Dissatisfaction / Change of Mind: Returns or exchanges due to a change of mind or dissatisfaction with the product’s colour, fragrance, texture, or design will not be accepted.
• Approved Exchange Requirement: For approved exchanges, the original invoice and original product packaging must be returned along with the product.